Payment Options

We accept the following payment types:  MasterCard, Visa, American Express, Discover Card

All transactions are secure and encrypted, and we never store your credit card information. Payments are processed through Stripe. Payment information is also governed by Stripe's privacy policy.  Stripe is TRUSTe Verified and PCI compliant.  You can view detailed information about Stripe's security here.

Returns & Exchanges

Damaged Products

If your product was damaged please let us know within 7 days of receiving the product and we will send you a replacement product at no cost. We may ask for a picture of damaged item to better serve our customers in the future.

Satisfaction

If you are dissatisfied with your product please let us know within 21 days of making the purchase. If items are opened or used and you are not satisfied with them you may contact us and we may offer a partial store credit or exchange. Shipping charges are not refundable.

You may return products in unopened new condition to us for a full refund. Shipping charges are not refundable.  Please send unopened items with your order number and your request for a refund to:

Moody Sisters Skincare
20235 The Granada
Dunnellon, FL 34432

If you have any further questions please do not hesitate to Contact Us or email us at love (at) moodysistersskincare.com

Shipping

U.S. Orders (Including Alaska & Hawaii)

All orders are shipped via USPS.

Orders are charged a calculated shipping rate based on the weight of your order.  Priority and Express options are available upon checkout.

Order Processing Average Time: 3 Days.  Please allow 7-10 days for first class delivery, or 3 days for priority delivery.

Canadian or international Orders

We do not currently offer international shipping on our website.  We do offer international shipping rates on our Etsy store: https://www.etsy.com/shop/moodysisters  
We are not responsible for customs delays or charges.

Packaging

Our promise is to stay organic and green so please expect reused packaging. Please recycle your bottles where there are facilities or reuse your bottles. See our suggested upcycling and reycling uses for our bottles and jars.

Click here to view our Terms & Conditions

Conditions of Use

Use of the Moody Sisters Skincare website constitutes agreement to our terms of use. We encourage you to review the following information carefully.

COPYRIGHT

All content on this website is the exclusive property of Moody Sisters Skincare. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.

LICENSE AND SITE ACCESS

Moody Sisters Skincare grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Moody Sisters Skincare. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Moody Sisters Skincare. You are prohibited from using meta tags or any other hidden text utilizing Moody Sisters Skincare name or trademarks without the express written consent of Moody Sisters Skincare. Any unauthorized use of this websites voids the limited license granted by Moody Sisters Skincare.

CONTENT SUBMITTED BY SITE USERS

If you do post content to this site or otherwise submit material (including, but not limited to, blog comments, photographs and testimonials), you grant Moody Sisters Skincare and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Moody Sisters Skincare or its affiliates for all claims resulting from content you supply. Moody Sisters Skincare reserves the right to remove any content at our sole discretion.

LIMITATION OF LIABILITY

This site is provided by Moody Sisters Skincare on an "as is" and "as available" basis. Moody Sisters Skincare makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of MoodySistersSkincare.com is at your own risk.

Moody Sisters Skincare cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. Moody Sisters Skincare will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

REDEMPTION OF FREE PRODUCT AND COUPON OFFERS

From time to time, Moody Sisters Skincare offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. Coupon are sometimes offered through various online websites or blog reviews. Unless explicitly stated, these coupon codes are limited to one per household.

We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Moody Sisters Skincare, at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive excessive discounts or free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. We enjoy giving our customers special treats – but we cannot afford to continue offer these coupon discounts if customers exploit them.

APPLICABLE LAW

By visiting MoodySistersSkincare.com, you agree that the laws of the state of Washington, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and MoodySistersSkincare.com.

CHANGES IN POLICY

Moody Sisters Skincare reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.